BMC Remedy ITSM Expert Consulting
Digital Celerity’s BMC Remedy IT Service Management (ITSM) consulting services are best in class, and provide the full spectrum of BMC Remedy ITSM consulting services to help you achieve your objectives quickly and cost-effectively. The result is a solution that's aligned with your business processes - and that helps you achieve your business goals. From implementation and integration to business process improvement and performance optimization, you gain the advantage of our deep BMC Remedy ITSM experience and exceptional relationship with BMC Software.
Digital Celerity’s BMC Remedy IT Service Management (ITSM) consultants are experts in business process improvement, systems architecture, requirements gathering and application design and development. They have decades of collective experience in all facets of BMC Remedy and AR System implementations.
Remedy IT Service Management for the Enterprise is a suite of highly flexible applications from BMC Software that takes a uniquely integrated approach to automating IT service and support. Remedy Help Desk, Remedy Change Management, Remedy Asset Management and Remedy Service Level Agreements work together seamlessly straight out-of-the-box. In addition, along with other BMC Software solutions, each shares common infrastructure services, such as the BMC® Atrium™ Configuration Management Database (CMDB). By operating on this common model of the IT environment, service and support applications and infrastructure management are finally unified. These applications are highly customizable to meet the specific needs of your organization.
Built on the Action Request System® (AR System®) service process management platform, the Remedy IT Service Management Suite provides proven best practice processes to get you up and running quickly and the flexibility to configure and extend processes without programming. This both improves business effectiveness and lowers total cost of ownership as you adapt the application to your unique and evolving needs. For those who are interested in a completely custom solution, the AR System is the most robust and flexible application development platform available today.
BMC products supported by Digital Celerity's Expert Services Consulting Practices:
Applications
- Service Request Management
- Help Desk
- Asset Management
- Change Management
- Service Level Agreement
- BMC Atrium - Configuration Management Database
Integration Tools
- Remedy Enterprise Integration Engine
- Remedy Link for Oracle
- Remedy Link for SQL Server
- Remedy Link for MS Project
- Remedy Link for Tivoli
- Remedy Discovery Services
- Remedy Distributed Server Option
- Web Services
- ARS PERL
- View Form
- Vendor Form
- C/JAVA API
- Remedy ITSM Integration Adaptor to Clarity PPM v7.5, 8.x, v12.1
Digital Celerity also supports the following BMC Remedy partner products
- Micromuse - Netcool/OMNIbus
- Hewlett Packard - OpenView Smart Plug-in for Remedy AR System
- Croom Consulting - (ARDBC Plug-In)
- Aeroprise - Wireless WAP Integration
- Kinetic - Kinetic Survey
- Blazent - Remedy Asset Integration
- Primus - ATG Knowledge Center
- KMXperts - Knowledge Management
- Blazant – IT Asset Management (link to www. Blazant.com)
- NewScale Service Catalog Solutions (link to www.newscale.com)
Click Here to request a FREE expert services consultation, BMC Product demo or more information. Find out why Digial Celerity is a preferred, and trusted Remedy ITSM partner to successful ITSM best practices organizations since 2003.